Micato Personal Concierge Team
Based from our offices in Nairobi, Cape Town, Arusha, and Johannesburg, the Micato Personal Concierge Team is a delightful luxury at your service 24 hours a day, seven days a week, available anywhere Micato takes you.
This resourceful team is ready to obtain forgotten prescriptions, make flight changes, or find a camera battery and fly it to you in the bush. Forgot your smartphone or tablet when you left camp this morning? It happens about as often as you would think! These items “magically” find their way to your room at your next camp.
Our concierges will shop for you, pack your purchases, and ship them home. If you need it, they’ll move mountains to get it done.
And once our concierges move those mountains, if you’ll forgive our extending the metaphor, our guests are often astonished about what they find on the other side.
- One of our guests bought the wrong-size pants in Nairobi and didn’t realize it until it was almost time to fly out to the bush. He said it was no big deal, but his concierge could tell it was, so she returned the pants, found the right size, and had them delivered to the guest in the bush the next day.
- A guest was travelling solo, regrettably because her best friend and intended travel companion passed away before the trip. As our guest came through South Africa, she showed her concierge a photo of her friend, who she truly missed. Our team discreetly made a copy and sent it to Nairobi, and when our guest arrived back there, she found a framed photo of her best friend on her nightstand. She didn’t stop hugging our concierge for an hour!
- For a 102-year-old Micato guest, who in many respects had seen and done it all, our concierge team – working in concert, as always, with our ever-attentive Micato Safari Director and Driver Guides — arranged for her to meet with a “youngster”: A 98-year-old Maasai elder, who made her an honorary village elder.
- A couple celebrating their 40th wedding anniversary were out in the bush one afternoon when another Micato safari vehicle pulled up beside theirs and delivered two perfectly frosty chocolate milkshakes! Turns out our couple mentioned to their concierge in passing that morning that they had had milkshakes on their first date, and had repeated the practice for every one of their last 39 anniversaries. So why, their concierge concluded, should their 40th be any different?
For every need and for every want, the Micato Personal Concierge Team is ready and delighted to assist at any time, day or night…. just one of the many reasons why we’re different.