With Us, It’s Personal. Our dedication to our guests’ enjoyment and welfare isn’t a corporate policy. It’s a family pledge. Our safari experts are ready to help you create a custom, Bespoke Safari, or to help you choose a regularly scheduled Classic Safari. Either way, you’re assured of Micato’s one and only class of service: Superb. We will not allow our name to be associated with anything less.
To put it bluntly: The Pinto family—including the extended family of the Micato Team—doesn’t answer to stockholders or to a trillionaire investor. We answer to ourselves, and at the end of the day, the question is always: Was the guest welcomed and cared for and pleased, treated like a well-loved, out-of-town relative? And the answer must always be yes.
Africa’s Best and Brightest
No company is consistently named the #1 World’s Best Safari Outfitter by Travel+Leisure —and a host of equally expert observers— unless its staff on the ground is unfailingly first-rate. Micato’s Safari Directors and Driver Guides (most of whom have been with us their entire careers), and everyone in front of and behind your safari’s scenes, are the industry’s best, for one shining reason: In East and Southern Africa, we have the luxury of choosing from the brightest and best safari staff because the company founded by the deeply respected and loved Jane and Felix Pinto is unquestionably the company to work for.
Small, Intimate Groups
Our Bespoke Safaris are just as populous as you want to make them, from one guest to a couple score or more. Our regularly scheduled Classic Safaris are small group trips, carefully designed to be non-groupy. Though group sizes vary considerably, they never number more than 24 and quite often number only 12, or even fewer. In any case, we avoid group gatherings or briefings; our Safari Directors attend to individual needs and desires; all our guests are assured of a window seat directly under a pop-up roof in East Africa or in an open-top vehicle in the Southern African bush; and we choose our lodges for their privacy and intimacy. In short, Micato Classic Safaris are crafted to feel like very private experiences.
Select Camps and Lodges
It’s a point of pride for us to find and favour East and Southern Africa’s toppest-notch camps and lodges. This is a bedrock of our business, and because we enjoy such good relations—and good business—with our favoured camps and lodges, Micato guests are customarily accorded preferential treatment, and are greeted as good friends of good friends. Note, too, that all of our East Africa Classic Safaris include at least one stay in a luxurious tented bush camp, as befits a classic safari experience.
Driver Guides, Tops in Their Field
A Driver Guide is part of the Safari Director’s team on every Micato Classic Safari in East Africa. All our Kenyan Driver Guides hold at least a Bronze-Level certification from the Kenya Professional Safari Guides Association, and many are Silver-Level certified.
Micato is one of the very few safari companies that operates its own in-house training school, with regular training and brush-up classes in conservation techniques, the latest news from East Africa’s world of paleoanthropology, guest relations, and many etceteras (including CPR training; every Safari Director and Driver Guide is fully certified).
No Tipping, Ever
Not at safari’s beginning or end, not in hotels, lodges, camps, airports, or anywhere in between. This includes end-of-trip tips to your Safari Director and Driver Guide.
Every Safari Departure Is 100% Guaranteed
We have never cancelled a safari. (Of course, Micato’s Recommended Travel Insurance Plan protects your investment should you be forced to cancel the trip yourself.)
Micato’s Amazing Concierge Service
Our concierges are available 24 hours a day, seven days a week from just about anywhere a Micato safari will take you, from deep in the bush to downtown Jo’burg. They’re at your call in Nairobi, Arusha, Cape Town, and Johannesburg, ready to get your prescription medicine to you, make flight changes, return the backpack your daughter left at the previous camp, or arrange a dinner reservation. If you need it, they’ll move mountains to get it done.
All Transfers Are Included
And so are all porterage fees, park fees, whatever fees. We know how irksome it can be, suddenly having to come up with local nickels, dimes, and dollars. Safari is about forgetting such foofaraws; it’s our pleasure to take care of these things for you.
All Beverages and Meals Are Included, Everywhere, Every Day
Always a subject of interest, so: from the moment we welcome you to Africa until your reluctant departure, all beverages and meals are included as part of your all-inclusive safari cost—an extravagant savings and an enormous convenience.
Nairobi is a proud world capital, with restaurants to match its ambitions: specialties include exceptional French cuisine, fiery Indian curries, and ever-abundant fresh fish and game. Cape Town, on the other hand, favours Indonesian cuisine and mildly spicy Malay dishes. Outdoor grilling, called braai, is also popular.
First-time safariers are often nearly bowled over by the quality of the meals at our lodges. Meats, vegetables, and fruits are delivered daily, fresh from the surrounding area’s farmlands. Early-morning coffee is served before the typical sunrise game drive, followed by abundant— some would say extravagant—breakfast buffets, luncheons on the lodge’s veranda, and a classic afternoon tea. Dinners are scheduled to give you time to refresh after an afternoon game drive with a shower, a little downtime, and a sundowner in the lounge or around the campfire.
And one of the most memorable meals on any Micato safari is the welcome lunch or dinner at the home of our founders, Felix and Jane Pinto, or at the homes of our friends and hosts in South Africa.
Immediate Hotel Check-In
You’ve flown all night and your plane touches down in Nairobi, Cape Town, or Johannes- burg in the wee hours of the morning. You meet your Micato staff and drive to the hotel and—!—proceed directly to your room (feeling sorry for the folks who booked with other safari companies, and who are now exhaustedly lining up in front of the reception desk). If you book your international flight through Micato’s Preferred Air Supplier (ask Micato or your travel consultant for details), this unheard-of perk is guaranteed.
Flying Doctors on Call
The services of East Africa’s famous Flying Doctors are included in every safari as part of Micato’s comprehensive, state-of-the-art Passenger Protection Program. A group of highly qualified and experienced physicians, the doctors fly throughout the East African bush, providing treatment and emergency transportation. Similar evacuation services are also available to Micato travellers in South Africa and select lodges in Botswana, ensuring that our guests in remote locales receive the quickest, most reliable medical attention and transport to the nearest facility.
The Karibuni Africa Welcome Kit
It’s a typical expression of Micato’s commitment to bountifulness, packed with fun and useful things, including, for example, one of those small but smart details: big, beautiful, and handily pre-stamped postcards.
If you’re on a Classic or Bespoke Safari and you’re interested in a first-person account of the search for our earliest ancestors, Louise Leakey can be privately booked as well. Similarly, Maasai elder Mingati Ole Kesoi is on hand to fill you in on his fascinating tribe’s customs and history. In South Africa, a prominent local resident will join you for dinner at your host’s home, and of course your Safari Director is a font of natural, human, and logistical information. In short, if there’s something you want to delve into, we’ll find the person who will help you delve.